Reference

What These Legal Pages Set Out

Your account, your wallet and your play all sit under one set of rules, and these pages set them out in plain English.

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kgg999 What These Legal Pages Set Out
ASK THE DESK

Reaching Us About a Policy Question

Policy questions get a real answer from a real person, not a canned reply. Message our support desk from inside your account so the wallet and the history sit in front of us, and tell us which clause you are asking about. If the question involves a bKash, Nagad or Rocket payment that landed in the wrong place, include the transaction ID from the wallet app — that single reference is what lets us trace it. For account-level requests, write from the mobile number registered on the account.

Team online

In-account chat

Open the chat panel after you log in and pick the policy topic. Because you are signed in, we can pull up your account and answer without asking you to repeat your details.

Email the policy desk

Send a message to the support address listed on your account page. Quote the clause you want explained and attach a screenshot if the issue involves a payment screen or a wallet confirmation.

Wallet trace request

For bKash, Nagad or Rocket payments, share the transaction ID and the amount you sent. That reference lets us match your transfer to the wallet entry on your account instead of guessing.

DATA AND ACCESS

How We Handle Your Account Data

Your account holds your name, your registered mobile number and the wallet IDs you have used, and that is the core of what we keep. We log sign-ins and payment attempts so we can spot a session that does not look like you, and cookies keep you signed in and remember the language you picked. Those records stay with us while your account is open and for the period our payment partners require afterwards. You can ask what we hold, or ask for a correction, by writing to the support desk from your registered number.

What we store

Your profile carries your name, mobile number and the wallet IDs tied to your deposits. We do not need your wallet PIN or your bKash balance, and we never ask for either.

Cookies and sign-in

A session cookie keeps you logged in between pages, and a preference cookie remembers your language and lobby view. Clearing cookies signs you out, so you will need a fresh one-time code to get back in.

How long records stay

Payment records stay attached to your account while it is open, then for the window our wallet partners require for dispute checks. Ask us to close the account and we remove what we no longer need.

Asking for a change

Write from the mobile number on your account and tell us which detail is wrong. We confirm the request before editing anything, so a stranger with your name cannot rewrite your profile.

Questions About Our Legal Terms

These are the policy points we get asked most at the desk. If your situation is not covered here, message support with the clause you are reading and we will walk you through how it applies to your own account and your own wallet.

Yes. You tick the box at registration, and that click is the point where the rules start applying to your account. If you do not agree with a clause, do not complete the sign-up.

Access depends on your local law and eligible regions, so check what applies where you are before you register. We may ask for proof of location or age before a withdrawal is paid out.

Send us the transaction ID from the bKash app and the amount you sent. We match it against the wallet entry on your account and correct any mismatch once the transfer is confirmed.

Message the support desk from the number registered on your account and say you want a copy of your account data. We verify the request first, then send what we hold.

We can suspend or close an account if a payment is reversed, if the documents you send do not match, or if the rules are broken. Where it is fair to do so, we tell you why.

They can. When a clause changes we publish the new wording on this page with the date it takes effect, and we ask you to confirm the updated version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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